Refund policy

At Hunzum Jewellery, customer satisfaction is extremely important to us. We want you to shop with confidence and love every piece you receive. If for any reason you are not fully satisfied with your purchase, we’re here to assist you.

Return Eligibility

To qualify for a return:

  • Items must be returned within 3 days of receiving your order.

  • Products should remain unused, unworn, and in their original condition.

  • All original packaging, tags, and accessories must be included with the returned item.

Please note that certain products may not be eligible for return, including:

  • Customized or personalized jewelry

  • Damaged items caused by misuse

  • Clearance or final sale products

How to Request a Return

To start a return request, please contact our support team with your:

  • Order number

  • Reason for return

  • Clear photos of the item (if applicable)

Email: info@hunzum.com

Once your request is reviewed and approved, we will guide you through the return process.

Refund Process

After receiving and inspecting the returned product, refunds will be processed within a few business days. Refunds will be issued through the original payment method where applicable.

Exchanges

If you would like to exchange an item for a different design or product, please follow the standard return procedure and place a new order for the desired item.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us anytime.

Email: info@hunzum.com
Phone: +92-3197115137